top of page

Terms & Conditions

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by M Alexander Pilates T/A Spring Back Pilates on the Site and in the class venue. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Services on this Site or directly with M Alexander Pilates will be subject to these terms and conditions.

  • Classes are always subject to availability. All sessions or classes are 45, 55 or 60 minutes as specified at time at booking. Time lost through late arrival cannot be made up by an extended class.

  • Unless otherwise advertised in promotional offers, or discussed and agreed with us, all pre-paid blocks of classes are valid for the number of weeks specified in the block. Buying a block of classes does not guarantee you a place in your chosen class unless you have specifically booked it.

  • All classes must be pre-booked and prepaid and all clients agree to our minimum 24hr notice policy when cancelling and/or rescheduling. If you’re booked into a class, but miss it or cancel with less than 24 hours’ notice, you will not be able to make up this class at later stage. 

  • We cannot offer refunds for missed classes, though in special cases, we will use discrection to decide if refund will be given

  • Bookings and cancellations can be made via this Site, or by emailing

  • Fees for all classes are stated on this Site. Class fees may be increased at any time. We shall give the Clients not less than 14 days notice prior to any such increases. Fees increase will only commence from the next block of classes. Remaining classes from a pre-paid block will remain valid after any fee change, for the duration of that series.

  • Unfortunately we cannot offer refunds on purchased classes, unless for extreme situations when it can be justified and only at our discretion.

  • Usage of your personal information is governed by the M Alexander Pilates privacy policy, which forms part of these Terms and Conditions. Your personally identifiable information is kept secure. Only M Alexander Pilates has access to this information. We will never sell, trade, rent, exchange or otherwise share your personal information with any other company or organization.

  • You agree to receive from time to time promotional messages and materials from us, by email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

  • M Alexander Pilates may change these terms and conditions from time to time. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

  • If you have any questions or complaints, please email

bottom of page